Privacy & Store Policies
HENOR COZY CRAFT LLC · Last Updated: September 21, 2026
At HENOR COZY CRAFT, we believe customers and business partners should have clear information about how we operate, how orders are handled, and how personal information is used.
Quick Policy Summary
At A GlanceFor visitors who want the main points quickly:
Processing: 1–3 business days
U.S. Transit: ~3–7 business days
30 days from delivery
Refund processing: 5–7 business days
Retail: report within 7 days
Wholesale: within 5 business days
In-stock: 2–5 business days
Inquiry response: 1–3 business days
This Privacy & Policies page applies, as relevant, to visitors to henorcozycraft.store, customers purchasing directly from HENOR COZY CRAFT, wholesale and bulk-order customers, businesses submitting inquiries, and individuals communicating with our customer support or other business teams.
Purchases made through third-party marketplaces may also be subject to the individual marketplace's own terms, privacy practices, shipping policies, and return procedures.
1. About HENOR COZY CRAFT & Sales Channels
1. About HENOR COZY CRAFT
HENOR COZY CRAFT LLC is a Texas-based company offering thoughtfully designed everyday products, including drinkware, kitchen essentials, and related lifestyle products.
Our focus is on practical function, thoughtful design, dependable product specifications, and products that fit naturally into everyday routines.
HENOR COZY CRAFT may sell products through our own website as well as selected third-party retail, marketplace, wholesale, and business platforms.
2. Our Official Sales & Business Channels
HENOR COZY CRAFT products may be available through several direct and third-party channels. Our current or approved presence may include:
- HENOR COZY CRAFT Website — direct retail, product information, customer support, wholesale and bulk-order inquiries.
- Amazon — selected HENOR products offered through Amazon's marketplace.
- Etsy — selected HENOR products offered through the HENOR shop.
- Facebook Marketplace — selected products or local/online product listings when available.
- Faire — wholesale and retailer opportunities where available.
- RangeMe — retailer discovery, brand presentation, and potential wholesale opportunities.
Availability may vary by product, inventory, marketplace, location, or time. Only listings operated directly by HENOR COZY CRAFT or an authorized HENOR partner should be considered official HENOR listings.
If you are unsure whether a seller or listing is authorized, contact us at: support@henorcozycraft.store. Third-party marketplaces operate independently and may collect payments, manage returns, provide shipping services, or process customer information under their own policies.
Privacy Policy & Data Handling
3. Information We May Collect
When you visit our website, place an order, contact us, request support, submit a wholesale inquiry, subscribe to communications, or otherwise interact with HENOR COZY CRAFT, we may collect information such as:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information
Products ordered, quantities, purchase price, shipping method, tracking information, order history, returns, refunds, and related customer-service information.
Wholesale & Business Information
Company name, business address, business type, resale information, purchasing requirements, estimated quantities, product interests, billing information, and other information submitted during wholesale or bulk-order discussions.
Website & Device Information
Depending on the technologies enabled on our website, we may collect browser type, IP address, device information, referring pages, website activity, approximate location derived from IP address, and similar technical data.
Communications
Emails, contact-form submissions, customer-support messages, wholesale communications, product questions, reviews, or other information you choose to send to us.
4. How We Use Your Information
HENOR COZY CRAFT may use information to:
- Process and fulfill retail orders;
- Process wholesale and bulk orders;
- Arrange warehouse fulfillment and shipping;
- Provide tracking information;
- Respond to customer-service requests;
- Process approved returns, exchanges, or refunds;
- Communicate about an order;
- Prepare wholesale quotations and invoices;
- Evaluate wholesale or retailer inquiries;
- Prevent fraudulent transactions;
- Maintain website security;
- Improve our website and customer experience;
- Analyze product and website performance;
- Manage marketing campaigns where permitted;
- Send marketing communications when appropriate;
- Operate referral, creator, or promotional programs;
- Maintain accounting and business records;
- Comply with applicable legal or regulatory requirements; and
- Protect the rights, property, and security of HENOR COZY CRAFT, our customers, and our partners.
We seek to collect information that is reasonably relevant to operating our business and providing requested services.
5. Payment Information
Payments for direct website purchases may be processed through third-party payment processors made available through our website. HENOR COZY CRAFT does not necessarily receive or store your complete credit-card or debit-card information.
The applicable payment processor may separately process payment information according to its own privacy and security policies. Third-party marketplaces such as Amazon, Etsy, Faire, or Facebook may process payments directly when purchases are made through their platforms.
6. Information Shared with Business Partners
HENOR COZY CRAFT may provide necessary information to trusted service providers that help us operate our business, including:
- Fulfillment & Warehousing Partners: To store inventory, pick and pack orders, prepare shipments, process authorized returns, and manage fulfillment.
- Shipping Carriers: Depending on the order and destination, carriers may include USPS, UPS, FedEx, or another approved carrier.
- Marketplace Partners: Platforms such as Amazon, Etsy, Faire, Facebook Marketplace, or other authorized channels where HENOR products are offered.
- Website, Hosting & Technology Providers: Providers that support our website, business email, databases, security, forms, analytics, or technical infrastructure.
- Payment Providers: Companies responsible for securely processing eligible transactions.
- Marketing & Analytics Providers: Where enabled, third-party services may help measure advertising, website traffic, campaign performance, or customer engagement.
- Professional Service Providers: Accountants, legal advisers, consultants, insurance providers, or other professionals when reasonably necessary.
We may also disclose information when required by applicable law or where necessary to protect legitimate legal rights.
7. Sale of Personal Information
HENOR COZY CRAFT does not sell customer personal information for money as part of our ordinary business model.
Certain advertising, analytics, or tracking technologies can be legally classified as a “sale,” “sharing,” or targeted advertising activity in some jurisdictions even where no money is exchanged. Where applicable law requires a particular disclosure, consent mechanism, or opt-out method, we intend to provide the appropriate choice.
8. Cookies & Website Technologies
Our website may use cookies or similar technologies for essential functionality, preferences, shopping-cart state, security, analytics, and performance measurement.
Some cookies are necessary for the website to operate. Non-essential cookies may be subject to additional choices depending on applicable law. Visitors may also control cookies through browser settings.
9. Email & Marketing Communications
Customers may receive transactional communications concerning orders, payments, shipping, tracking, returns, refunds, customer support, wholesale quotations, or account-related matters.
Promotional communications may also be sent where permitted. Customers can unsubscribe from promotional email communications by using the unsubscribe option included in eligible marketing emails. Unsubscribing from marketing communications does not prevent essential transactional communications relating to an active order or business relationship.
10. Privacy Requests
Depending on where you live and the laws applicable to HENOR COZY CRAFT, you may have rights concerning certain personal information. These may include rights to request access, correction, deletion, or other information regarding how personal information is processed.
Requests may be submitted to: support@henorcozycraft.store. We may request reasonable information to verify the identity of the person making a request and will respond within the timeframe required by applicable law.
Texas's Data Privacy and Security Act requires covered controllers to provide a reasonably accessible privacy notice describing categories of data processed, processing purposes, categories shared with third parties, relevant third-party categories, and methods for privacy requests.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information in our possession.
However, no website, electronic transmission, payment system, database, or storage system can be guaranteed to be completely secure. Customers should never send passwords, full payment-card numbers, or other unnecessary sensitive information through ordinary customer-support email.
12. Data Retention
We retain information for as long as reasonably necessary for order fulfillment, customer support, returns/refunds, fraud prevention, accounting, tax records, wholesale relationships, dispute resolution, and legal obligations.
Information no longer required is securely deleted, anonymized, or retained only as permitted or required by applicable law.
Retail Order Policies
13. Product Information
We make reasonable efforts to present accurate product descriptions, photographs, dimensions, materials, features, colors, and other specifications.
Actual product appearance may vary slightly because of photography, lighting, display settings, manufacturing tolerances, or product updates. Product specifications should be reviewed on the relevant product page before purchase. HENOR COZY CRAFT may improve, update, or modify product packaging or specifications when appropriate. Any material, performance, insulation, construction, or other claim should be interpreted according to the information provided for that specific product.
14. Pricing
Prices displayed on our website are generally shown in U.S. dollars unless otherwise indicated. Prices may change without prior notice before an order has been accepted.
Promotional pricing, coupons, bundles, marketplace pricing, business pricing, and wholesale pricing may differ from prices displayed through other sales channels. Applicable taxes, shipping costs, or other eligible charges will be displayed during checkout where applicable. A price displayed on Amazon, Etsy, Faire, or another marketplace does not require HENOR COZY CRAFT to offer the same price through every other sales channel.
15. Order Acceptance
Submitting an order does not automatically mean the order has been finally accepted. Orders may be reviewed for payment authorization, inventory availability, address accuracy, quantity, pricing errors, suspected fraud, or fulfillment limitations.
HENOR COZY CRAFT may cancel or decline an order where reasonably necessary. If an order has been paid for but cannot be fulfilled, we will issue the appropriate refund.
16. Order Cancellation or Changes
Customers needing to cancel or change an order should contact support@henorcozycraft.store as soon as possible.
For the best chance of making a change, contact us within 12 hours of placing the order. Cancellation or modification cannot be guaranteed once an order has entered warehouse processing or has shipped.
Shipping & Delivery Policy
17. Order Processing Time
Normal target processing: 1–3 business days
Processing time refers to the time required to confirm, prepare, pack, and release an order for shipment. It does not include carrier transit time. Business days exclude weekends and public holidays. During sales or disruptions, processing may take longer.
18. Estimated Delivery Time
U.S. Delivery: ~3–7 business days after shipment
Depending on destination, warehouse, carrier, and weather. These are estimated delivery periods rather than guaranteed arrival dates. Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, if a significant unexpected delay occurs, HENOR will communicate and handle cancellation or refund rights as required.
19. Order Tracking
Where tracking is available, tracking information will normally be provided after the warehouse has prepared the shipment and carrier information becomes available.
Tracking may initially display Label Created, Pre-Shipment, or Awaiting Carrier Acceptance before the carrier's physical scan. Carrier updates may occasionally take additional time.
20. Shipping Addresses
Customers are responsible for entering a complete and accurate delivery address. If you notice an error immediately after ordering, contact support@henorcozycraft.store.
Once a parcel has entered carrier transportation, destination changes may not be possible. Additional charges resulting from an incorrect address may be the customer's responsibility.
21. Lost or Missing Packages
If tracking has stalled or your shipment appears lost, contact HENOR Support. If tracking shows “Delivered” but the parcel is missing, please check the delivery area, household, reception, and neighbors first, then notify us promptly.
A carrier's “Delivered” scan does not prevent us from investigating legitimate delivery problems, offering replacement, refund, or another appropriate remedy.
22. Damaged or Incorrect Retail Orders
If your order arrives damaged, defective, incomplete, or incorrect, please notify support@henorcozycraft.store preferably within 7 calendar days after delivery.
Please provide your order number, a brief description, and clear photographs of the product and shipping packaging. Qualifying issues will be resolved with a replacement, refund, or return label.
Returns & Refunds Policy
23. Retail Return Period
30 DAYS OF DELIVERY
For eligible products purchased directly through henorcozycraft.store, customers may request a return within 30 days of delivery, unless the product page clearly specifies a different policy.
24. Condition of Returned Products
Discretionary returns must be unused, clean, in resalable condition, complete with included accessories, and in original packaging where possible.
Because some HENOR products are intended for food, beverage, or kitchen use, used items may be subject to additional hygiene/safety restrictions unless returning due to a defect or qualifying issue.
25. Return Shipping
For discretionary returns (change of mind on correct, undamaged items), the customer is generally responsible for return shipping.
If HENOR shipped an incorrect, defective, or transit-damaged item, HENOR may provide an approved prepaid return label, replacement, or refund.
26. Return Authorization Required
Do not send products directly to a warehouse without first contacting HENOR.
Customers must first contact support@henorcozycraft.store to receive the correct return destination instructions. Packages sent to unauthorized locations or registered-agent addresses cannot be processed.
27. Refund Processing
Approved returns are inspected before issuance. Our target is to process the refund within approximately 5–7 business days after receipt and approval, credited to the original payment method.
Financial institutions may take several additional business days to reflect the credit on statements.
28. Marketplace Returns
Website return policies apply to direct henorcozycraft.store purchases. For third-party marketplace purchases:
- Amazon: Request return via your Amazon order history.
- Etsy: Use the Etsy messaging / return resolution portal.
- Faire: Follow Faire wholesale return terms.
- Facebook: Contact via listing channel or support.
Warehouse Fulfillment & Sourcing
29. U.S. Fulfillment Network
HENOR COZY CRAFT uses third-party logistics and fulfillment services (such as Flowspace and other approved U.S. warehouse partners) to support inventory storage, order picking, packing, carrier dispatch, and return intake.
Our fulfillment partners may change as operations expand. Using a third-party warehouse network does not alter customer support commitments for orders purchased directly from HENOR.
30. Why We Do Not Publish a General Return Warehouse Address
Products may be distributed across different facilities depending on product category, current inventory distribution, marketplace channel, or order type. Obtaining return authorization from support@henorcozycraft.store ensures parcels reach the designated facility and match the customer record.
31. Sourcing Approach
HENOR COZY CRAFT partners with specialized manufacturing facilities globally to develop and craft our products, focusing on functional ergonomics, dependable materials, and timeless aesthetics.
32. Product Specifications
Customers should refer to specific product pages for official technical specifications (thermal ratings, steel grades, dimensions, care guidelines). Lifestyle phrasing does not supersede formal technical specifications.
33. Supplier Partnerships
Supplier identities and contracts remain confidential. Wholesale partners requiring compliance documentation for legitimate business reviews may contact sales@henorcozycraft.store.
Wholesale & Bulk Order Policy
34. Eligibility & 35. Contact
We welcome eligible inquiries from retailers, boutiques, gift shops, hospitality businesses, corporate teams, and commercial buyers. Applications are reviewed based on resale credentials, projected volumes, and retail fit.
36. Minimum Order Quantities (MOQ)
Case packs, opening minimums, and reorder thresholds vary by product and commercial tier, detailed in the wholesale catalog or quotation.
37. Wholesale Pricing & Terms
Pricing depends on order volume, freight terms, and contract agreements. Standard payment methods include prepayment, deposit + balance, or pre-approved written commercial terms.
39. Lead Times & 40. Bulk Orders
In-stock warehouse orders typically dispatch in 2–5 business days after payment. Custom branding, non-stock production, and volume orders require scheduled lead times agreed upon in writing.
41. Shipping & 42. Damage Claims
Wholesale shipments dispatch via carton carriers or LTL freight. Shortages or damages must be reported to sales@henorcozycraft.store within 5 business days of delivery with photos.
43. Wholesale Returns & 44. Resale Restrictions
Wholesale purchases are final sale, except for defective or incorrectly supplied merchandise with prior written return authorization.
Marketplace Resale: Reselling HENOR products on Amazon, Walmart Marketplace, eBay, or other third-party platforms requires prior written authorization from HENOR COZY CRAFT LLC to preserve brand integrity and account health.
Customer Support & Website Terms
46. Retail Support
Orders, delivery, product questions, and returns.
support@henorcozycraft.storeTarget: 1–2 business days47. Wholesale & Sales
B2B accounts, hospitality orders, and quotations.
sales@henorcozycraft.storeTarget: 1–3 business days48. Collaborations
Creator gifting, press, affiliate, and UGC inquiries.
collabs@henorcozycraft.storeSubject to creator agreementWebsite Terms & Conditions (Sections 49–54)
49. Intellectual Property: Brand names, marks, product photography, text descriptions, and web design are protected by intellectual property laws and may not be reproduced without written permission.
50. Acceptable Use: Visitors may not interfere with website security, attempt unauthorized system access, introduce malware, or conduct fraudulent transactions.
51. Third-Party Links: Links to marketplaces, social networks, or carriers are operated independently and governed by their respective policies.
52. Product Use & Safety: Customers should adhere to product instruction leaflets. Children should not handle items involving blades or sharpeners without adult supervision.
53. Warranties: Unless explicit warranties are declared on product packaging or pages, HENOR disclaims universal implied lifetime warranties beyond statutory consumer rights.
54. Policy Updates: Policies may be amended periodically with updated revision dates. Changes apply prospectively.
HENOR COZY CRAFT LLC
State of Texas, United States · Registered Business Entity